Help center
Find answers to common questions about buying tickets, events, refunds, and more.
How do I get my ticket after purchase?
Your ticket is issued instantly after payment. It appears in your wallet (My Tickets) and is emailed to you. The QR code verifies offline at the gate.
Can I get a refund?
Yes. File a refund request in your account. It goes through a state machine: requested → approved → sent → received. You can track every step.
Do I need an account to buy tickets?
No. Guest checkout is available — just provide your name, email, and phone. We’ll create an account for you after purchase if you want one.
How does ticket verification work?
Every ticket has a unique Ed25519-signed QR code. Scanners verify it offline using our public key — no internet needed at the gate. Screenshots age out after ~60 seconds.
When do organisers get paid?
Settlement is T+2 after the event ends (after the refund window), or weekly rolling for proven organisers. Organisers see a live countdown in their console.
Can I transfer my ticket to someone else?
Yes. Named transfer re-issues the credential to the new buyer and revokes the old one — screenshot resale doesn’t work.
Still need help?
Email support@sceneonhe.com